Some Account Services Require You to Sign in Again 11.0.3
If yous employ the iTunes Store, you may take come across this mistake message: "Cannot connect to iTunes Store". You may have likewise encountered the "Tin can't connect to the App Shop" or "Cannot Connect to App Store" notification. Learn how to notice out if this is a problem with Apple's servers, your Isp or your device.
The iTunes Store sells millions of songs and videos and commonly works without issue. Apple tree'due south App Store has as well distributed billions of apps since its launch. Sometimes users are confronted with connexion problems. The most common error message is "Cannot connect to iTunes Store". This problem could be caused by a variety of bug. Permit's take a look at how to troubleshoot this problem…
Retry Accessing the iTunes Shop or App Store
If you receive an error while trying to connect to the iTunes Shop or App Store, the first thing to do is only endeavor again. These problems are usually intermittent. I find when I retry the transaction a few seconds after, it works fine. If you are using iOS or Mac OS 10, merely try to purchase or download the item again. If the iTunes Store or App Store couldn't connect upon launch, close the awarding and effort again.
Problem With Apple's Servers?
Apple's information center is very reliable, however, like any data eye, it's not perfect. Servers go downwardly due to a variety of issues. Sometimes the telecommunication company connecting Apple's information center to the Internet is having problems. High volume tin can also overwhelm servers, making information technology difficult to connect to the iTunes Store.
Fortunately, it is like shooting fish in a barrel to check the system status of every Apple tree service. But go to the Apple System Status web folio to check if the service you lot need is running. This spider web folio displays the condition of every Apple tree service, including the iTunes Store, iCloud, iMessage, Siri, iTunes Radio, the App Shop and many more. The web folio as well has a timeline showing by issues. If there is a problem with the service you are using, you will demand to wait until it is fixed. You can also contact customer back up, notwithstanding, if the consequence shows upwardly on the system status web page, Apple already knows about it.
Problem With Your ISP?
The almost common reason for the "Cannot connect to iTunes Store" error is a problem with your Cyberspace connection. This is easily verifiable. Yous tin effort connecting to a spider web page on your iOS device or calculator. If you experience this consequence on your Apple TV, yous can endeavour connecting to a third-political party service such as Netflix, YouTube or Sky News. If you tin't connect to whatsoever other services or web pages, there is a problem with your Net connection. Contact your Internet service provider (ISP) to help troubleshoot the problem.
I have likewise experienced iTunes Store problems when my Internet connection is dull. It is possible that yous can access the web or other services, but your connection is simply too slow to work with iTunes. Basically, the connection is so slow that the hallmark (login) process times out. This is usually a combination of a tiresome Net connection and high need on Apple'due south servers. You can verify your Internet connection speed using Ookla Speedtest. Ookla also makes a Speedtest app for the iPhone, iPad and iPod touch. There is no specific speed requirement for the iTunes Store to piece of work. Notwithstanding, if y'all notice that your Cyberspace connectedness is unusually slow, this is probable the issue.
Problem With Your iPhone, iPad or iPod Bear upon
If Apple's servers and your Internet connection are not the problem, information technology could be an event with your device. Issues connecting to the iTunes Shop are commonly caused by 2 bug — incorrect appointment and time settings and obsolete software.
Start, make sure that your date, time and time zone settings are correct. This will ensure that y'all can sync with iTunes Store servers. Tap on Settings > General > Date & Time and verify that the settings are correct. Yous can as well toggle Set Automatically off and on, if the setting exists. This should automatically ready problems with the appointment, fourth dimension and time zone.
If your date and time settings are correct, but yous still can't connect to the iTunes Store, ensure that your device is using the newest version of iOS. Go to Settings > Full general > Software Update to check if there is a newer version of iOS. Update your device to the newest operating system software to ensure compatibility with the iTunes Store.
Reset iPhone, iPad, or iPod Touch Network Settings
Sometimes a network issue tin can result in difficulties connecting to Apple services such as the App Store or iTunes Store. If these issues persist, network settings may have been corrupted or are incompatible with Apple tree'southward servers. For example, if your network settings are pointing to a defunct DNS server (which may happen with low-quality ISPs), y'all won't be able to connect to the iTunes Store or App Shop.
Resetting networking settings on an iOS or iPadOS device shouldn't be taken lightly. You'll have to re-enter Wi-Fi passwords for all of the admission points you utilize — home, work, friends and family members' houses, cafes, and other hotspots. This can nowadays problems for many users. Only perform these steps if your connectedness bug persist for days.
It's easy to reset network settings on an Apple device. Simply tap on Settings > General > Transfer or Reset iPhone > Reset. A carte du jour appears with multiple options. Tap on Reset Network Settings. iOS will prompt you to enter your passcode. Once completed, the operating system will reset your iPhone network settings. Hopefully, this will enable you to connect to the iTunes Store, App Store, and all Apple services.
Problem With Your Mac?
Firewalls can often pose a problem with the iTunes Store. If yous can access websites but cannot admission the iTunes Store, it is likely that firewall software is the problem.
If your figurer was provided past your employer, brand sure to check with your desktop support staff before making whatever changes. The company network might besides have a network firewall that is blocking access to the iTunes Store. Some employers practise this because they experience it increases productivity.
If you are using Mac OS X, go to the Apple card at the meridian left of your screen and select Organization Preferences. Next, click on Security & Privacy and then click the Firewall tab. You may need to click on the lock in the lower left and type in the administrator password to make changes. Brand sure that iTunes is assuasive incoming connections. If it is gear up to block incoming connections, alter it to let them. This should enable admission to the iTunes Shop.
If the firewall isn't the issue, make certain that your appointment and time settings are right. Click on the Apple card on the top left of your screen. Adjacent, click on System Preferences and so Engagement & Time. Make sure that these settings are correct, particularly the time zone. Turn on "Set date and time automatically" if it is not enabled.
Updating iTunes and Safari may also help with connecting to the iTunes Shop. The easiest fashion to do this is to check for updates. Click on the Apple tree menu on the top left of your screen, then click on "Software Update". Follow the on-screen instructions. If there are newer versions of iTunes and Safari, make sure to run the associated update.
If you are using an older version of OS 10, it is possible that Keychain is causing iTunes Store connectivity problems. While this is unlikely, Keychain has been known to cause issues when connecting to the iTunes store. This merely occurs with OS X 10.half-dozen (Snowfall Leopard). This issue can usually be solved by resetting Keychain, using the Keychain First Help tool. Using Spotlight on the superlative right of your screen, type in Keychain Access and so launch the utility. Click on the Keychain Access menu and and then click on Keychain First Aid. Login with your user ID and password and select Repair. If Keychain was causing your iTunes Store connection problem, Repair should fix the upshot.
Check Your iTunes Business relationship
Yous may exist experiencing an mistake connecting to the iTunes Store due to a problem with your Apple tree ID or payment information. Sometimes the problem is on Apple's end. Their hallmark services may exist offline or may be overwhelmed with too much traffic. When you are repeatedly seeing "Cannot connect to iTunes Shop", try signing in to the iTunes business relationship screen with your Apple ID. After you have signed in, verify that your payment information is correct. You tin view your iTunes Shop account data on any device except Apple Idiot box.
Information technology's possible that your payment data is no longer valid. Perchance your credit card expired. There was as well a problem a few years ago where Apple tree failed to properly migrate payment data later on a system update.
If y'all take a computer with iTunes installed, launch it. Click on iTunes Store on the pinnacle of the screen. Next, click on Business relationship on the right side of the screen.
A dialog box will popular upward, prompting y'all to enter your Apple ID (email address) and Password.
If this information is incorrect, you will see an mistake — "Your Apple ID or password was entered incorrectly". If yous forgot your password, click on "Forgot?" and follow the on-screen instructions.
You can as well verify your Apple ID using an iPhone, iPad or iPod touch. Launch the iTunes Shop app and scroll to the bottom of the screen. Tap on View Apple ID. You lot will be prompted to enter your Apple ID and password. If these aren't valid, tap on iForgot and follow the on-screen instructions.
When you change your Apple tree ID or countersign, it may nowadays an fault on another device where this information is buried, such as Apple Television set. After your password is reset, you will demand to login with the new password on other devices. On your computer and iOS device, you will be prompted for your Apple ID when necessary. Simply enter the new password. On an Apple Television, you may need to sign out and sign in again. You can do this by going to Settings > iTunes Shop > Accounts and then sign out. Sign in once more with the correct data.
If your Apple ID and countersign are not the problem, verify your payment data. The accounts screen will announced after successful authentication. On iTunes for computers, your payment data is presented under "Apple ID Summary". Verify that the payment information is right. Y'all will need to click on "Edit" adjacent to Payment Blazon to view your credit bill of fare'southward expiration date and security lawmaking. When you become a new credit card, it may oftentimes take the same number, only a new expiration date and security code. Update this information and click Done.
You tin can as well view and update your iTunes Store account information on an iPhone, iPad or iPod touch. Commencement, launch the iTunes Store. Side by side, scroll down to the bottom of the screen and tap View Apple ID. Enter your countersign when prompted. The Accounts Settings screen volition announced. Tap on Payment Information and verify that the information is correct. Make any necessary updates and tap Washed. Finally, tap Done on the Account Settings screen to exit.
Your iTunes account data should be updated on Apple'south servers, enabling access to the iTunes store on any of your devices. If information technology isn't working, await a few minutes. Information technology's usually instant, simply it may take time for the change to propagate. If all else fails, contact Apple's client support.
Vague Mistake With Many Solutions
In that location are many issues that crusade iTunes Store connectivity problems. The mistake message "Cannot connect to iTunes Store" is very vague and not helpful. Hopefully, this article has enabled y'all to solve these issues and yous are now able to admission the iTunes Shop. Apple tree should provide more precise error messages and automated trouble shooting. We tin can only hope that future versions of iTunes software volition make it easier for anyone to connect to the iTunes Store.
Source: https://www.appledystopia.com/how-to/fix-connect-itunes-store-page-1/
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