Errorthat Url Is Not Valid Please Try Again
When y'all register at the University of Auckland using your RealMe verified identity tape you will need to complete ii steps with RealMe:
- Log into RealMe
- Consent to the release of your details by RealMe
If this role of the registration procedure is not completed for whatsoever reason you will be redirected from RealMe dorsum to the University and 1 of the mistake letters beneath will display.
RealMe login failed or identity verification failed
There are several reasons why this mistake message might display:
- You clicked on the 'Return to the University of Auckland' link or the cancel button
- You did not consent to the release of your details
- If you terminated the procedure but take at present decided you would like to proceed you lot tin try again.
- Your RealMe identity is not verified
- The verification on your RealMe tape has expired or been cancelled
If your identity is not verified or the verification has expired you will exist unable to proceed with this process until your RealMe record has been updated. Alternatively yous tin can select another registration option.
RealMe: You have either chosen to go out the RealMe registration process or your identity verification is incomplete/expired. If you left the process you can endeavour again or contact RealMe to cheque the condition of your record. Alternatively you can proceed the registration procedure using a different option.
Your RealMe session has expired
A RealMe session will expire later xv minutes of inactivity. This means that once you are redirected to the RealMe login page you need to complete the steps of logging in and consenting to the release of your information within 15 minutes.
If your session has expired you will demand to start the procedure again.
RealMe: Your session has expired, delight try once more
RealMe identity verification incomplete
At that place are several steps required to verify your identity details with RealMe and if the verification is not complete you will not be able to employ that record to register with the University.
Information about the RealMe verification process is bachelor here: https://world wide web.realme.govt.nz/how-use/.
RealMe: Your identity record with RealMe has not completed the verification procedure. Please continue the registration process using a dissimilar pick.
RealMe two factor login service unavailable
When creating a RealMe account you tin can choose to enable two factor authentication. This means that when attempting to log into RealMe during this registration procedure you would be asked to provide a lawmaking as the 2nd factor token. If the token service that generates the code is not available you volition see this mistake bulletin.
In this state of affairs we recommend that y'all try the RealMe registration option again later. If you do not wish to expect y'all tin proceed by using a different registration option.
RealMe: The token service is currently unavailable. Please try over again after or continue the registration process using a unlike option. If the problem persists with RealMe delight contact their aid desk on 0800 664 774 from within NZ or +64 4 463 9376 from overseas (charges apply).
RealMe Internal Error
This mistake displays when there is an internal fault in the RealMe assertion service web application, the login service, or an attribute provider service.
Normally these are temporary issues, if you wait a few minutes and try over again the process should work. If this fault is recurring delight contact RealMe for help, or use 1 of the University'due south culling registration options.
RealMe: We were unable to process your request due to an internal error. Please try once more later or continue the registration process using a unlike option. If the problem persists with RealMe delight contact their help desk on 0800 664 774 from within NZ or +64 4 463 9376 from overseas (charges apply).
RealMe - unexpected problem
This is a generic message which displays when an error occurs that has not perviously been divers by RealMe.
Nosotros advise you either attempt once more later to see if the RealMe event has been resolved or go on your registration by using one of the Academy's alternative registration options.
RealMe: An unexpected problem occurred. Please try once more subsequently or continue the registration process a different option. If the trouble persists with RealMe please contact their aid desk-bound on 0800 664 774 from within NZ or +64 4 463 9376 from overseas (charges apply).
RealMe session exists
If you have completed the step in the registration procedure where you have logged into RealMe, then a session has been established. More than than one session cannot exist established, in this example you will need to return to the page where you lot initially logged into RealMe.
If you are unable to render to that folio or you practise not call up that you take logged into RealMe you tin can try to end the prior session by:
- Immigration your browser history. In most computer-based web browsers, to open menus used to clear your cache, cookies, and history, printing Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac).
- Close all of your browser windows.
- Open a new browser window. Nosotros besides recommend starting an incognito session.
If you try again and run across the aforementioned error message you lot will demand to wait 15 minutes for the existing session to expire.
Y'all have already established a RealMe session please render to that folio and continue. If you are no longer able to resume with the existing session we recommend that y'all close all of your browser windows and retry in xv minutes once the existing session has expired.
RealMe verified identity has already been registered with the University
When a RealMe verified identity is used in the University's registration procedure we store a unique identifier provided past RealMe. If another attempt is fabricated to register with the RealMe tape the message below will brandish.
If y'all do not think that you have previously registred at the Academy of Auckland with your RealMe verified identity delight contact us for assistance.
Unfortunately this RealMe record has already been registered with us. Delight login with your existing University record or contact us for help.
For further help with any of these errors, or with the registration process, please contact u.s..
Source: https://www.auckland.ac.nz/en/about-us/about-the-university/identity-and-access-management/create-account/realme-registration/errors-that-may-occur-during-realme-registration.html
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